Refund Policy

For digital products and services, including software licenses, subscriptions, and digital content:

• Refund requests must be submitted within 14 days of purchase
• We will process refunds within 5-10 business days
• Access to the product or service will be terminated upon refund approval
• Refunds will be issued to the original payment method

For consultation and professional services:

• Refund requests must be submitted before the service is provided
• Once services have been delivered, refunds are subject to our discretion
• Partial refunds may be considered for incomplete services
• Refunds will be processed within 5-10 business days

The following items are non-refundable:

• Custom-developed solutions or products
• Services that have been fully delivered
• Digital products that have been downloaded or accessed
• Subscription time that has already passed

To request a refund, please:

1. Contact our support team at support@ernstai.com
2. Include your order number and purchase date
3. Explain the reason for your refund request
4. Provide any relevant documentation or evidence

For any questions about our refund policy, please contact us at: